Refund policy

At Bolt.Earth, all products undergo strict quality checks and are securely sealed prior to dispatch. By placing an order, you agree to the following terms:

 

1. No Returns Policy

Returns are strictly not accepted under any circumstances. Bolt.Earth does not offer returns once a product has been delivered. Replacement requests are the sole remedy available, and only under the limited conditions described below.

 

2. Eligibility for Replacement

Replacements are applicable only where the product is delivered in a damaged, defective, or incorrect condition.

    • A request must be raised within 48 hours of delivery, along with clear photo/video evidence.
    • The product must be unused, uninstalled, and in its original sealed packaging, with all accessories, manuals, and invoice intact.

 

3. Mandatory Unboxing Video Requirement

Customers are required to record a continuous, unedited unboxing video at the time of opening the package. The video must clearly show:

    • The sealed package before opening
    • The unboxing process
    • The product condition upon opening
    • Any claim for damage, defect, or incorrect product without a valid unboxing video will not be accepted.

 

4. Seal & Packaging Condition (Strict)

If the product seal is broken, tampered with, or the packaging is opened, no replacement request will be accepted. Products must be in original sealed condition to be eligible for any claim.

 

5. Non-Eligible Scenarios

Replacements or cancellations will not be accepted in the following cases:

    • Change of mind / product no longer required
    • Incorrect product ordered by the customer
    • Product has been used, installed, or altered
    • Seal is broken or packaging is not intact
    • Requests raised beyond the 48-hour window
    • Claims raised without a valid unboxing video

 

6. Cancellation Policy

Orders can only be cancelled before the product has been shipped. Once the order is dispatched or in transit, cancellation is not permitted under any circumstances.

 

7. Refund Policy

Refunds will not be provided as a default remedy.

In case of prepaid orders, refunds will be issued only if:

    • The product is confirmed to be damaged, defective, or incorrect, and
    • A replacement is not feasible (including cases where the product is out of stock or discontinued).

In such cases, the refund will be processed to the original mode of payment within 7-10 business days after verification.

Orders placed under promotional or financial schemes (including No Cost EMI, cashback offers, or coupon/discount-based purchases) remain eligible for replacement only in cases of verified damage, defect, or incorrect product.

However, in case of any approved refund, all associated benefits and non-recoverable costs shall be deducted, including:

    • EMI subvention (interest subsidy borne by Bolt.Earth)
    • Payment gateway charges (including GST)
    • Processing / handling fees
    • Any cashback, discount, or promotional benefit availed

These amounts are non-reversible and already settled with third-party financial/payment partners.

No refunds will be issued if:

    • The product seal is broken or packaging is opened
    • The product has been used, installed, or altered
    • The request is due to change of mind

The final decision on whether a case qualifies for replacement or refund shall rest with Bolt.Earth, subject to verification.

 

8. Replacement Process

Returned products will be inspected upon receipt at our facility.

If the defect is verified, a replacement unit will be shipped within 10-15 business days.

If the product does not meet eligibility criteria, it will be returned to the customer at their cost.

 

9. Shipping Charges

Bolt.Earth will bear shipping costs only in cases of verified damaged, defective, or incorrect products.

In all other cases, shipping charges (if any) will not be refunded or reimbursed.

 

10. Return / Replacement Procedure

To initiate a request, please contact:

Please provide:

    • Authorization Number (issued by customer support)
    • Name
    • Order / Invoice Number
    • Date of Purchase & Delivery
    • Purchase Receipt
    • Shipping Address
    • Supporting photo/video evidence (including unboxing video)

 

11. Changes to Terms

Bolt.Earth reserves the right to amend, modify, or update these terms at any time. Updated terms will be effective upon publication.


12. Compliance

This policy is intended to align with the Consumer Protection Act, 2019 and applicable e-commerce rules.